Lake Belton High School provides students with real-world skills and experience by working at the Technology Help Desk
Lake Belton High School (LBHS) wanted to reduce the costs and time required to support and repair the school's Acer Chromebooks, used by both students and educators. At the same time, the school hoped to provide its students with IT experience.
The solution arrived in a partnership with Acer's Repair Certification program, which teaches students how to repair Chromebooks. Read this customer story about the partnership between the Texas school and Acer's online Repair Certification eLearning Program. Imagine the possibilities a program such as this would bring to your school district. Contact Moser Consulting to learn how we can help you benefit from Acer programs for education.
What is the Technology Help Desk at Lake Belton High School?
The Technology Help Desk at Lake Belton High School (LBHS) plays a crucial role in supporting over 2,100 students and educators by providing assistance with educational technology, including Acer Chromebooks, projectors, and printers. The desk is staffed by certified student technicians, known as 'Techsperts,' who gain real-world skills while helping to maintain the technology used for teaching and learning.
How does the Acer Service eLearning Repair Program benefit students?
The Acer Service eLearning Repair Program offers students at LBHS the opportunity to gain practical skills through an online course that teaches them how to perform basic hardware repairs on Acer devices. Upon completion, students earn certification as 'Techsperts' and can work at the Technology Help Desk. This experience not only enhances their technical abilities but also encourages some students to consider further education and career paths.
What is the future of the Technology Help Desk program?
Looking ahead, there are plans to expand the Technology Help Desk program at LBHS to involve more students. As the Belton Independent School District is projected to grow from 13,000 to 16,000 students by 2030, increasing the number of student technicians will help ensure that the school can continue to provide effective support for the growing number of devices, which currently includes nearly 5,000 across the district.
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